How we work together
The Consultation
What it is. A paid video call of up to an hour about one room or one question. You send a few photos and rough measurements beforehand; we talk it through; I record the call so you have it to keep, and follow up within a day or two with a short written summary and links to anything we discussed.
Payment. In full at the time of booking.
Moving it. Life happens — just give me at least 24 hour's notice to reschedule.
The credit. Whatever you spend on the consultation comes off the price of a Remote Design package, or a purchase from the collection, within 30 days.
Remote Design — Direction & Scheme
Direction includes: a to-scale furniture plan; a concept for the room (palette, direction, the key pieces); and one round of changes at the concept stage. The sourcing and buying, from there, is yours.
Scheme includes: everything in Direction, plus a complete, item-by-item shopping list tailored to your budget; a call to walk through it together; and a second round of changes at the scheme stage — two rounds in total.
Revisions. Changes happen at those defined points. If you'd like further rounds beyond them, we can absolutely do that at an hourly rate, agreed before we start — so there are never any surprises.
What it doesn't include. No site visit, no project management, and no installation. I don't place orders or hold payment for furniture on your behalf: you buy your pieces directly — from the Buson collection like any other customer, or from the suppliers on your list. (If you'd like me in the room, that's a Design Day; if you'd like a particular piece found, that's Sourcing.)
What I'll need from you. Your photos, your measurements, and your feedback at each stage. The timeline depends partly on how quickly we hear back from one another, so the sooner you reply, the sooner it moves.
Timeline. Direction usually takes around 2–3 weeks from the point I have your photos and questionnaire; Scheme around 4–6 weeks. I'll give you a realistic date at the start.
Payment. 50% deposit to begin and the balance before the scheme is delivered. Prices are per room, and in your local currency.
Sourcing
How it works. You tell me what you're after. I take a deposit to begin the search, credited against the final fee. Then I look — and when I find the right thing, I send it to you with the cost and what it will take to get it to you, before anything is committed.
Two ways a piece reaches you. Either it comes into the shop and you buy it like any other customer; or, for something I can't hold as stock, I charge a fee agreed with you before I begin, and you buy the piece.
Fees. The sourcing fee is agreed in advance, per piece. Shipping, duties and any taxes are quoted separately, at cost, and vary by country.
No fixed timeframe. The right piece turns up when it turns up. I'll keep you posted, and you're free to call off a search at any time — the deposit covers the time already spent.
Design Day & Restoration (in person, around Melbourne)
Design Day. A half or full day on site; payment in full to confirm the date. Inner Melbourne is included; further afield, a small travel fee by arrangement.
Restoration & reupholstery. Quoted per piece before any work begins, and carried out by makers I trust. A deposit may be needed for materials.
A few things that apply throughout
- Payment secures your place. I take a limited number of projects at a time, so a booking holds your spot in the diary.
- Cancellations. Deposits are non-refundable once work has begun, as the time is reserved for you.
- Your privacy. I may use photos of a finished room as an anonymous case study, but only ever with your say-so first, and never anything identifying without your permission.
- The work is yours. Everything I design is yours to use for your home. The pieces and suppliers I recommend are suggestions; the final choices, and the purchases, are always yours to make.
— Roberta
· buson.com.au · @studio_buson